Refund policy

Refund Policy

➔ Can I change my order? Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.

➔ Can I return my order?

Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.

➔ Can I cancel my order?

Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.

➔ Can I get a refund?

We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.

➔ What happens if my order arrives damaged?

If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.

Delivery Standards

➔ Delivery Attempts: Our delivery service will make up to three attempts to deliver the package to the intended recipient at the provided address.

➔ Undeliverable Package: If the package remains undeliverable after three delivery attempts, it will be deemed “undeliverable” and returned to the retailer.

➔ Recipient Responsibility: The recipient of the undeliverable package will be responsible for paying the following fees:

◆ If a refund is requested, the recipient would be charged an Undeliverable Package Fee, a flat fee of $25, which will be deducted from their refund.

◆ Original shipping cost is non-refundable.

◆ If a Reshipment is requested, a flat fee of $40 will be charged to cover both the reshipment and the undeliverable package fee.

◆ Other fees may apply due to order contents.